We have received reports of clients and TaxFolder end users not receiving the verification text/SMS from TaxFolder as expected, despite our system logs indicating that the SMS was successfully delivered to the recipient’s phone.
This is likely a result of you or your client’s mobile device automatically blocking text messages from unknown numbers, or having previously added an SMS from TaxFolder to the device’s block list.
If you or your clients are encountering this issue, we recommend checking the device’s settings to make sure that SMS blocking is not enabled for the following numbers:
