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Known Issue: TaxFolder Reminders Incorrectly Triggered for Voided Documents

We are aware of an issue where TaxFolder is sending reminder notifications for documents that have been marked as “Voided.” These documents should be excluded from the reminder process.

Workaround

Delete the document requests instead of voiding them, or ask the client to decline the signature request.

Anticipated Resolution

We are investigating this issue and will update this post with resolution details as soon as possible.