Starting May 12, 2025, the Canada Revenue Agency (CRA) is transitioning to online mail as the default for most business correspondence. This change affects new business registrations, existing My Business Account users, and representatives with online access using Represent a Client.
May 12, 2025: Online mail becomes the default for new business registrations and existing My Business Account users. If you are not registered for a CRA account, go to Register for a CRA account - Canada.ca.
June 16, 2025: Online mail becomes the default method of delivering most business correspondence for existing businesses.
To ensure a smooth transition to online mail, the CRA recommends the following:
Sign in to your CRA account and select the mail icon in the Business tile to view notices, letters, forms, statements, and other documents. Make sure your email address is up-to-date to receive notifications.
If you are an authorized representative, you can access your online mail through Represent a Client after signing in. Enter the business number (BN) and select Access BN. Then, select Mail in the navigation menu on the left, under Correspondence.
Businesses can still request to receive correspondence by paper mail. The request can only be made by an individual with signing authority such as an owner or legal representative.
To continue receiving paper mail, ensure your mailing address is always up-to-date, as undeliverable mail will revert you to online mail. You will need to renew your paper mail request every two years.
Starting May 12, 2025, you can request paper mail through one of these two methods:
To learn more about these changes, read the CRA’s page Online mail for business.